RETURN/EXCHANGE POLICY:
If you are not satisfied with your purchase, please contact us immediately at boarmasters@gmail.com or during business hours Monday-Friday from 8:00AM-4:00PM MST at 208-244-0677. Returns, exchanges or refunds are subject to the below policy conditions.
RETURNS:
• Must be returned to Boarmasters within 60 days of the original purchase date
• Product must be unworn and in an unaltered, salable condition with tags attached
• By law, product must be sent back clean and without odor, animal hair or other debris.
• All returns must have a written request of the return including all customer identification.
In the event of a refund, a credit of the full purchase price (shipping excluded) will be issued via Boarmasters company check.
EXCHANGES:
• Must be returned to Boarmasters within 60 days of the original purchase date
• Product must be unworn and in an unaltered, salable condition with tags attached
• By law, product must be sent back clean and without odor, animal hair or other debris.
• All exchanges must have a written request for the desired exchange including all customer contact information.
Boarmasters has the right to refuse any return or exchange if returned garments are deemed unsellable.
Exchange item availability cannot be guaranteed at the time your return is received.
WARRANTY POLICY:
WHAT WARRANY COVERS:
This warranty covers any manufacturer workmanship defects in your Boarmasters gear. This warranty applies to consumer use only and is null and void if the product is used in a manner it is not intended for.
HOW LONG COVERAGE LASTS:
This warranty lasts for the lifetime of the product.
WHO IS COVERED UNDER WARRANTY:
This warranty is for the original consumer purchaser only. It is not transferable. Proof of purchase must be verified.
WHAT WARRANTY DOES NOT COVER:
Any problem that is caused by abuse, misuse, or an act of nature (fire, flood, moths, etc.) is not covered. Snags, stains, pilling, discoloration, deterioration, burns, or damage from normal wear and tear are not covered by this warranty. Consequential and incidental damages are not recoverable under this warranty.
WHAT BOARMASTERS WILL DO:
If the item proves to be defective in workmanship, Prois® may attempt to repair the item. If this is not possible we will replace it with a new item of similar composition and price. If no such item is available, a credit will be issued to the customer for use as they wish.
LIMITATION ON DAMAGES AND DURATION OF IMPLIED WARRANTIES:
Boarmasters will repair or replace the product as provided under this Lifetime Warranty. This shall be the only remedy of the consumer. Boarmasters shall not be liable for any loss or damages, including consequential, indirect, and incidental damages arising out of the use of, or inability to use, the product, or for breach of any expressed or implied warranty or condition on this product. Except to the extent prohibited by law, any implied warranties or conditions of merchantability and fitness for a particular purpose are limited in duration to the duration of this warranty.
HOW TO PLACE A CLAIM:
Contact us by email at boarmasters@gmail.com, or by phone at 208-244-0677, during normal business hours Monday-Friday from 8:00AM-4:00PM MST. You may be asked to provide photographs and to return the product for review.
Products accepted for review must be clean. Please clean your products before returning them to us, otherwise we will not be able to accept them.